Case Study Type: Software Development

Providing Unlimited Scalability with Optimized Data Entry Processes

Read in 1 minute, 53 seconds

The Client Doozer Software, A 3Ci Company, has a client who is a leading healthcare provider with facilities across the United States that specializes in rehabilitation and serves patients through its network of inpatient rehabilitation hospitals, outpatient rehabilitation satellite clinics, and home health agencies. The Challenge The client needed a custom mobile application that would […]

The Client

Doozer Software, A 3Ci Company, has a client who is a leading healthcare provider with facilities across the United States that specializes in rehabilitation and serves patients through its network of inpatient rehabilitation hospitals, outpatient rehabilitation satellite clinics, and home health agencies.

The Challenge

The client needed a custom mobile application that would allow their employees to be more precise, productive, and efficient in collecting and entering patient data. Their existing manual process limited the amount of data that could be collected and stored.

While they wanted a mobile app solution, they knew they would need a solution that could contend with limited internet connections at certain facilities.

Further complicating matters, there wasn’t a central repository where all the data was stored.

To solve their issues, they desired to have a software partner who would work on-site with their existing IT team to help develop the app and provide training and knowledge transfer so the client could support the new application after the development was completed.

The Solution

Doozer Software conducted a requirements gathering and business analysis phase to completely understand the current problem.

At its completion, Doozer recommended moving forward with the development of an iPad application and a centralized global repository for all patient data. The iPad app would allow staff to store collected data securely on the iPad and synchronize with the repository on demand. Security was paramount, as the data is sensitive and the processes needed to comply with HIPAA regulations. This required local data encryption, coupled with secured iPads monitored with Airwatch MDM Server. Data can be totally wiped from the device remotely in case of theft or the release of an employee.

Additional security layers were placed at the entry points in the application to prevent unauthorized access, allow the administrator to “lockout” users, mark a device to be wiped, and lock users down to particular devices by the hardware id of the device. The backend application integrates with their CRM, patient billing, data warehouse, clinical system, intranet, and Sharepoint.

The end result of this project produced a successful enterprise-class mobile application and data exchange that provides unlimited scalability with other systems. The speed of data entry and volume has increased, and users and stakeholders are more satisfied with the system.

Standing Apart: Finding Solutions Without Sacrificing Service

Read in 3 minutes, 29 seconds

For many business leaders, outsourcing an aspect of your business is a nerve-wracking experience, especially when it’s something as impactful as software development and project management. Finding a partner with the right skill set that’s also trustworthy and affordable is a daunting task, so how do you ensure that you’ve found the right partner? For […]

For many business leaders, outsourcing an aspect of your business is a nerve-wracking experience, especially when it’s something as impactful as software development and project management. Finding a partner with the right skill set that’s also trustworthy and affordable is a daunting task, so how do you ensure that you’ve found the right partner?

For one of 3Ci’s more recent clients, it took years of trial and error before finally connecting with us through a professional network. As their 4th software engineering firm to work on this product, the stakes to get it right were high. The client’s trust was damaged, not only in outside vendors but in the product itself. It was up to 3Ci to help the client rebuild that trust in the process.

The journey thus far has been incredibly successful, but towards the beginning, we couldn’t help but wonder…

What Did We Get Ourselves Into?

Our first challenge was understanding the current condition of the product. It had passed through so many vendors that the program was convoluted, and poor communication resulted in the product owner knowing next to nothing about how it was developed or worked. The client had a very difficult relationship with the provider before 3Ci, which made the knowledge transfer challenging and tense. Still, the 3Ci team handled it gracefully and completed the transfer in about two months.

The product was a bit dated and inflexible, making it difficult to use both internally and externally. It was slowing down business and hindering the growth of the company. The ability to respond to market needs quickly is essential in today’s economic climate. If legacy code, outdated frameworks, and insecure libraries hinder software platforms that enable a business, it’s impossible to become a truly agile-driven enterprise.

To give you a better idea of what exactly this client was looking for, here are a few of their non-negotiables:

  1. PCI compliant
  2. Enhanced privacy and security
  3. Configuration solutions
  4. Front-end synchronization
  5. Clean architecture
  6. Improved agility

Where others saw obstacles, 3Ci saw an opportunity to level up, so our experts dove right in, eager to find a solution.

Find and Implementing a Solution

After brokering an all-inclusive model, our experts took over the product in January 2022 and built a strong software development team to manage the knowledge transfer and start rebuilding.

Because agility and flexibility were top priorities for the client, we set an agile production delivery schedule with Scrum ceremonies. These Agile practices foster close collaboration between all parties, motivating the Scrum Team to deliver quality and valuable software within much shorter timeframes.

We also took additional steps, like bringing a Quality Assurance tech to diagnose bugs and implement best practices. Our QA reduced bugs to a minimum and kept product development running smoothly.

3Ci has successfully rebuilt the client’s trust in technology outsourcing and is poised to continue growing and supporting the client and their product.

Where We’re Headed

The project’s scope continues to grow/expand, and additional resources are being added to the team. The team is actively streamlining the tech stack to make room for growth and supporting the
product owner in advocating for additional resources to get the program to a scalable state.

Our developers keep the company informed and engaged with regular, weekly communication, allowing our relationship to evolve continuously. 3Ci’s customer service-driven approach is proving to be extraordinarily successful and sets us apart from other vendors in the field.

Outsourcing tech talent is becoming an essential ingredient for success. Cost savings are a key motivator; nearly half of HR execs surveyed agree that reducing expenses is the most significant benefit. Flexibility and scalability are also key benefits, with 42% of CTOs reporting a heightened ability to quickly resize teams and ramp up operations as the most significant benefit. These benefits were followed closely by time savings and increased productivity.

As demonstrated in this client’s journey and our partnership thus far, it’s essential for companies to begin shifting away from inflexible, legacy systems and towards an Agile, streamlined, and scalable product. The switch isn’t easy, but with an experienced, adaptable, and personable partner like 3Ci, you can build a team of qualified experts to get the job done right the first time.

3Ci Redesigns, Develops, and Deploys Outdated Operations Systems.

Read in 2 minutes, 50 seconds

3Ci deploys team of 46 consultants to revamp and redesign our client’s old legacy operation system.

Our client is known for fueling the endless possibilities needed for building the future of energy and delivering their customers clean and affordable energy for their communities to prosper. Having over 4 million customers and four states relying on their distribution, our client realizes the importance of continuous improvement and innovation. While being in the largest gas producing region of the country, they have made large pipeline investments to transport natural gas to the East Coast.

With rapid growth and expansion, a new state-of-the-art enterprise management system will be a major game changer.

This particular client maintains a diverse portfolio of companies relying on them to provide consistent value and transportation of natural gas to their distinct location.

There’s no doubt that an expanding customer base is good for business, but with so much on the line and limited bandwidth within the current company org, an outside consulting company was the exact plan of action our client needed to pursue. 3Ci was chosen as that partner, not only to deploy a team of consultants to architect, design, and develop a new enterprise management system, but to act as a de facto extension of their staff for the duration of the project.

Purpose

The main goal of the partnership was to architect, design, and develop a new enterprise management system, replacing their 20+ year old current systems, to track the pipeline of gas and provide their stakeholders with an innovative way of doing business. All of these factors meant an all hands-on-deck mentality was needed to successfully launch this program. 3Ci deployed a sizable team of 30 experienced members, including but not limited to: enterprise architects, business system analysts, database admins, project managers, and software developers. Each team member was successfully deployed to the project virtually amid the pandemic, and have continued to efficiently work from home throughout the project.

These consultants have followed the Agile methodology of completing two-week sprints and daily progress discussions, which allowed them to plan for any adjustments requested by our client’s SMEs. They started prototyping deliverables and developing technical design documents, with the end goal of retiring the existing systems and building an entirely new system with improved processes, efficiencies, and user experience to enable the client to scale its business.

Onshore approach saves our client time and cuts out any room for misunderstanding.

3Ci established a strong a relationship with the client – understanding their business and culture, and knew being selective with team members was quintessential to seeing the project through, while also truly caring for our client’s needs. Therefore, from the beginning of the project, the team was prepared to learn the full scope and be completely transparent.

In a project of this size, it is common for there to be changes in scope, architecture, and design. The ability to adjust to scope change and adjust the overall project timeline is necessary to deliver the project on time within budget. If our client decided to work with a consulting company offshore, the project could have easily been derailed with an unclear understanding of what they actually needed or requested.

By having this close, trusted, and onshore relationship, our client had more resources readily available and knew the status of the project every step of the way.

Whether your company is revamping internal software, client-facing systems, or modernizing and integrating legacy
applications or websites — we develop solutions designed specifically for your business.